MY BUSINESS IS GROWING AND MY NEEDS ARE CHANGING FASTER THAN I CAN KEEP UP WITH THEM

Outsource Business Management, LLC was created to provide small and mid-size businesses with office operations and business management resources on an as-needed, à la carte basis. 

​Do you need an OFFICE OPERATIONS PROCESS AUDIT?

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• Do you have written Standard Operating Procedures (SOPs)? 

  • Are they cross-referenced for company-wide consistency?

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• Do your employees understand your company’s Work Product Life-Cycle?

  • Can they explain what part of the process they own? 

  • Have they bought-in to their ownership?

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• Is all of your IT hardware and software documented for licensing, off-site contact information, security, and PCI compliance?

  • Do you have a written IT renewal plan?

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• Do you have a written Disaster Recovery Plan?  

  • When was the last time that it was tested? 

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• Do you have a written Safety Manual?  

  • Do you have a Safety Committee that meets regularly?

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• Is your current commercial insurance coverage sufficient and priced at the best value for your company? 

  • Are you missing additional lines of coverage that you should have?

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• Does your company require state or federal licensing? 

  • Are your employees required to be licensed?

  • How are you tracking compliance and renewals?

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• Are your current vendors providing satisfactory services priced at the best value for your company?

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• Do each of your department managers have a working budget?

  • Are they comparing it monthly against the actual income / expense dollars?

  • Do they take ownership of their budgets?

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We can help you answer these questions, and help you transform one or as many of these processes as you need.  Let's talk.

​Do you need a WORKFORCE STRATEGIES AUDIT?

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• With all this growth, are your change management projects being done on time and on budget?

  • Do your managers have a ‘get it done profitably’ mindset or are they working in a cylinder (vacuum), not thinking about the company as a whole?’

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• ​​Do you have the right employees in the right seats, doing the right tasks, with the right tools?

  • Tools can encompass physical hardware, IT software, written policy & processes, ergonomic redesign, continuing education, facilities redesign, etc.

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• Do your employees take ownership of their jobs? 

  • Because ‘taking ownership’ is different from just doing the job

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• Do your employees understand how they will be evaluated and are they coached to succeed?

  • Do they have written, measurable KPIs (Key Performance Indicators) – that are truly measurable, not subjective?

  • Have they actually seen them – and do they understand them?

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• Are you building teams and growing leaders for the future success of your company?

  • Are they engaged and aligned to the common goals? – How do you know?

  • Do you see continuous improved organizational performance? 

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• Do your employees really know your company’s strategic goals?

  • If you were to ask 10 random employees how their specific job duties directly relate to the delivery of your product / service, could they tell you how and where they fit into the work product life-cycle?

  • Do they understand how they either help or bottleneck the process? 

  • Can they explain how and what they do to affect the cash-to-cash cycle

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• Do you currently hold in-house / external employee training events?

  • If not, do you think that you need them?​

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• Do you currently have Length-of-Service Acknowledgement Awards and/or Employee Appreciation Events?

  • If not, do you think you need them?​

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We can help you answer these questions, and help you transform one or as many of these processes as you need.  Let's talk.

​Do you need an INTERIM BUSINESS MANAGER?

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• Do you have a specific project that needs to be managed?

  • Are you physically relocating your office or department?​

  • Are you renovating your office space ?

  • Are you replacing your computer network?

  • Are you upgrading your computers with a major software conversion?

  • Are you creating a budget or projecting cash flow?

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• Is your Business Manager unavailable for a few weeks / months, and you need someone to fill in until s/he returns?​

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We can help.  Let's talk.